updated 9:52am, 22nd December 2021

COVID-19 UPDATE - AOTEAROA

Aotearoa moves to a traffic light system from 11:59pm, 2nd of December.

Kia a mōhio mai koe | What you need to know

On this page:

Repairs to your home during the Traffic Light System 

Our tenant whānau currently sit under Orange in the traffic light system. We want to ensure both you (our tenant whānau) and our staff are safe, so during Orange we will continue to carry out repairs to your home. 

Our maintenance team will continue to visit your home to carry out emergency or urgent repairs.

All of our contractors and staff will take the correct Covid-19 health and safety precautions when visiting your home.

To keep us all safe, before a contractor visits your home. Please let us know if you or anyone in your home has been unwell. Our staff will let you know what repairs and maintenance can be completed Orange. 

Someone will call to make an appointment with you prior to visiting. On arriving, they will check to see if your situation has changed. We will respond to all emergency repairs with four hours.

If you need repairs, please call our call centre on freephone 0508 832 487. We will work with you and our maintenance team to ensure the repair is fixed in a safe and timely way.

If you require emergency repairs to your home you need to call our call centre on freephone 0508 832 487. Our call centre is open 24/7. 

Understanding the traffic light system

Green

This applies when community cases are low and hospitalisations are manageable.

How to keep safe:

  • Record keeping and scanning will be required.

  • Face coverings mandatory on flights & encouraged in doors.

Where can you go?

  • Public facilities.

  • Retail.

  • Workplaces.

  • ECEs, schools, kura and tertiary providers.

  • Outdoor community events - capacity limits.

  • Regional boundary restrictions will not apply.

Places with vaccination certificate requirements

There will be no limits if vaccination certificates are used for:

  • hospitality

  • gatherings, such as at places of worship or marae

  • weddings and civil union ceremonies

  • funerals and tangihanga

  • events (indoor/outdoor)

  • close contact businesses (for example, hairdressers)

  • gyms.

Places where vaccination certificate requirements are not used

If a business, organisation or service, does not request proof of vaccine, restrictions will apply.

  • Hospitality — up to 100 people, based on 1 metre physical distancing, seated and separated.

  • Gatherings, such as at places of worship or marae — up to 100 people, based on 1 metre physical distancing.

  • Weddings and civil union ceremonies — up to 100 people, based on 1 metre physical distancing.

  • Funerals and tangihanga — up to 100 people, based on 1 metre physical distancing.

  • Events (indoor/outdoor) — up to 100 people, based on 1 metre physical distancing, seated and separated.

  • Close contact businesses — face coverings for staff, 1 metre distancing between customers.

  • Gyms — up to 100 people, based on 1 metre physical distancing.

Orange

This applies when community transmission is putting pressure on the health system.

How to keep safe:

  • Record keeping and scanning will be required.

  • Face coverings mandatory on flights, public transport, taxis, retail, public venues & encouraged elsewhere.

Where can you go?

  • Public facilities - social distanced.

  • Retail - capacity limits, social distanced.

  • Workplaces.

  • ECEs, schools, kura and tertiary providers.

  • Outdoor community events.

  • Regional boundary restrictions will not apply.

Places with vaccination certificate requirements

There will be no limits if vaccination certificates are used at:

  • hospitality

  • gatherings, such as at places of worship or marae

  • weddings and civil union ceremonies

  • funerals and tangihanga

  • events (indoor/outdoor)

  • close contact businesses (for example hairdressers)

  • gyms.

Places where vaccination certificate requirements are not used

If a business, organisation or service, does not request proof of vaccine, restrictions will apply.

  • Hospitality — contactless only.

  • Gatherings, such as at places of worship or marae — up to 50 people, based on 1 metre physical distancing.

  • Weddings and civil union ceremonies — up to 50 people, based on 1 metre physical distancing.

  • Funerals and tangihanga — up to 50 people, based on 1 metre physical distancing.

These places will not be able to operate without a vaccine certificate requirement:

  • events (indoor/outdoor)

  • gyms

  • close contact businesses (for example hairdressers).

Red

This applies when hospitalisation rates are likely unsustainable.

How to keep safe:

  • Record keeping and scanning will be required.

  • Face coverings mandatory on flights, public transport, taxis, retail, public venues & recommended whenever leaving the house.

Where can you go?

  • Public facilities - up to 100 people, social distanced.

  • Retail - capacity limits, social distanced.

  • Workplaces - working from home advised.

  • ECEs, schools, kura and tertiary providers.

  • Outdoor community events - capacity limits.

  • Regional boundary restrictions may apply.

Places with vaccination certificate requirements

There will be restrictions if vaccination certificates are used.

These places will be able to open with up to 100 people, based on 1 metre physical distancing:

  • hospitality

  • gatherings, such as at places of worship or marae

  • weddings and civil union ceremonies

  • funerals and tangihanga

  • events (indoor/outdoor)

  • gyms.

These places will be able to open with other requirements:

  • close contact businesses with public health requirements in place

  • tertiary education — vaccines required for onsite delivery, with capacity based on 1 metre distancing.

Places where vaccination certificate requirements are not used

If a business, organisation or service, does not request proof of vaccine, restrictions will apply.

  • Hospitality — contactless only.

  • Gatherings, such as at places of worship or marae — up to 10 people.

  • Weddings and civil union ceremonies — up to 10 people.

  • Funerals and tangihanga — up to 10 people.

  • Tertiary education — distance learning only.

These places will not be able to operate without a vaccine certificate requirement:

  • events (indoor and outdoor)

  • close contact businesses (for example hairdressers)

  • gyms.

Information about the vaccination

Who can book now

If you are aged 12 or over, you can book your free COVID-19 vaccination now. It does not matter what your visa or citizenship status is. You can book on behalf of someone else — or help them with their booking — if you have their permission. If you are a worker in a border or managed isolation and quarantine (MIQ) setting, getting vaccinated for COVID-19 is mandatory.

How to book your vaccination

The Book My Vaccine website is the fastest and easiest way to book and make changes to your appointments. It will take around 5 minutes to book your appointments. Otherwise, walk-in and drive-through vaccination centres are available. 

Where to find walk-in and drive-through vaccination centres

How to request your Vaccine Pass

The quickest way to get a My Vaccine Pass is through the website My Covid Record. Requesting your pass only takes a few minutes, and it will be emailed to you within 24 hours.

Sign up to My Covid Record here.

Alternatively, you can call 0800 222 478 to request a physical copy.

Asking for help

If you are unwell

If you have cold, flu or COVID-19 symptoms, call:

  • Healthline for free on 0800 358 5453

  • your doctor or nurse, or

  • your iwi health provider.

A health professional will let you know the next steps and if you should get a test.

COVID-19 symptoms

Health and wellbeing support

Health and disability services will open and operate as normal, where possible. Emergency care is still available, but some appointments will move to online or over the phone where possible. Healthcare businesses, such as pharmacies, can open. 

If you feel you are not coping, or you have concerns for others, it is important to talk with a health professional. There are helplines available if you need help. You can also find support, advice and information about COVID-19, or you can contact us directly for help with your enquiries.

Contact and support

Financial support

If you are having trouble with money, there may be support for you.

More information about financial support information

 

Please remember to be kind, be patient, and to look after one another.
He waka eke noa
We are all in this together