What we will do to look after your home.

We will:

  • Ensure your home is clean and tidy before you move in
  • Ensure your home is up to standard
  • Respond to urgent repairs within our response times
  • Ensure that all your smoke alarms are working

 

Decorating and improvements

If you wish to build structures, or make improvements to your property, you must get our written permission before starting work

Carpets

When stains appear, remove them immediately. If the stain remains, contact your Kaihautū Tū Tara ā Whare/Relationship Manager.

Pest control

If required your new home would have been treated for any possible vermin and or pest problems.  If during your first 6 weeks in the home there is evidence of pests or vermin Te Āhuru Mōwai will treat your home after that it is your responsible for keeping your home pest free.

Misplaced keys

If you misplace your keys during business hours, please contact your Kaihautū Tū Tara ā Whare/Relationship Manager. A new set can be cut at your own cost. If you misplace your keys after-hours, please call 0508 832 487 and assistance will be organized to help you gain entry to the property. You will be responsible for paying the costs associated with this.

Water leaks

Please report water leaks from taps, the toilet or hot water system as soon as possible to your Kaihautū Tū Tara ā Whare/Relationship Manager. If you think the leak is serious enough to be an emergency repair, please call Te Āhuru Mōwai office after-hours on 0508 832 487.

Smoke alarms

If you believe the smoke alarm(s) in your home are not working, please call your Kaihautū Tū Tara ā Whare/Relationship Manager immediately. Tenants must not disconnect, tamper or remove smoke alarms. 

Property damage

If property damage occurs, you must tell your Kaihautū Tū Tara ā Whare/Relationship Manager immediately. If it happens on a weekend or public holiday, you must tell your Kaihautū Tū Tara ā Whare/Relationship Manager on the next business day. If the damage requires urgent attention you can contact Te Āhuru Mōwai on 0508 832 487. The on-call staff member will be able to help you work out whether the issue is an emergency or a general repair.