When you start your tenancy, you must make a bond payment. In some cases, your bond or part of it may be paid by MSD. In either case we send the bond to the Tenancy Services Bond Centre for processing. You will receive a letter with a lodgement number to confirm they have received it.

The centre holds the bond until the tenancy ends. If there is no rent owed, no charges for cleaning, damage, removal of belongings, removal of rubbish or any other money outstanding, you will get your bond back.

Paying your rent

It is important that you pay your rent-on time. If you have problems paying your rent, please let us know as soon as possible. We may be able to come to an agreement around paying any arrears and help with advice such as how to check you are receiving the correct benefit entitlement. 

If paying manually see information below:

Te Āhuru Mōwai

ANZ Bank 

Bank Account: 06-0507-0822601-01

Payment Reference Number: TAM*********** (existing tenants from Kāinga Ora)

Payment Reference Number: R********* (New Tenants)

If your rent is paid by the Ministry of Social Development (MSD) direct from your benefit or pensions, MSD will take care of this for you.

Payment Methods

Payments can be made by:

  • Direct from MSD
  • Automatic Bank deduction
  • Deductions via wages
  • Internet banking
  • Manually at ANZ Bank

Income-related rent

The amount of rent you pay is based on your income and the income of people you live with. MSD will work out how much you’ll need to pay.

MSD usually review rent payments to make sure that you are paying the right amount. Due to COVID-19, rent payment reviews are on hold until further notice. To find out more about the responsibilities of MSD visit the Work and Income website. 

Need help?

If you are needing help or have any questions phone our call centre on freephone (0508) 832 487 or email

Our call centre is open from 8am to 6pm, Monday to Friday. At other times, calls are directed to an after-hours service who will manage the incident as required.