Need something fixed?
Sometimes you will need something fixed. Here is some information on what you can do yourself and what we maybe able to do for you
As a tenant you have a responsibility to notify us if something needs to be repaired or maintained.
As your landlord, we are responsible for:
Maintaining communal grounds and gardens
Installing and checking smoke alarms and checking your home is safe
Repairs that are due to fair wear and tear.
What you are responsible for:
Keeping your home clean and tidy including disposing of your rubbish.
You can do small repairs yourself, such as changing a light bulb or tightening screws.
For any tasks you can't manage, please call us on freephone (0508) 832 487 and we will help you.
What you are not responsible for:
You are not responsible for repairs or damage caused by burglaries, natural disasters or fair wear and tear.
Examples of what is usually considered fair wear and tear are:
Worn flooring
Taps and washers wearing out or leaking
Examples of what is not normally considered fair wear and tear are:
Burn marks or stains on carpet
Drawing on walls
Holes in walls, floors or ceiling
How to report maintenance:
If something needs fixing in your home, please call us straight away on freephone (0508) 832 487. Our office is open Monday - Friday from 9am to 4.30pm. All calls outside these hours, are directed to an after-hours service who will manage the issue as required.
Please do not contact our contractors directly to report maintenance, or contact other contractors to carry out the work. Te Āhuru Mōwai will not be held responsible for payment to any other contractors arranged by the tenant.
While we encourage you to do minor repairs like tightening screws and replacing lightbulbs, for your own health and safety we request that you contact us for all maintenance you cannot do yourself or would cause you harm.
Please ensure you log the call through to us or if unsure speak with your Kaihautū Tū Tara ā Whare | Relationship Manager if they are at the property completing a required inspection.
General Repairs
Freephone us on (0508) 832 487.
Our office is open Monday - Friday from 9am to 4.30pm. All calls outside these hours, are directed to an after-hours service who will manage the issue as required.
A contractor will decide if a repair is urgent or not. If a planned maintenance job is needed, we will work with you and the contractor to see what best suits.
Urgent repairs
Freephone us immediately on (0508) 832 487.
Our office is open Monday - Friday from 9am to 4.30pm. All calls outside these hours, are directed to an after-hours service who will manage the issue as required.
All repairs and maintenance will be carried out by our own contractors.
Urgent repairs are issues that can affect your health and safety as a tenant. These can include:
No power or hot water
Electrical faults
Gas or water leaks
Blocked drains, toilet or sewage
Broken clothesline
Someone will need to be home to let our contractor in. You may be charged a call-out fee if no one is home when the contractors arrive.
We aim to deal with your repairs within the following timeframe:
Emergency repairs - We will respond to you within 4 hours and remedy within 24 hours. These include repairs necessary to prevent danger to life, restore essential services, maintain a weather-tight property and make any structural faults safe.
Urgent repairs - We will respond to you within 1 calendar day and remedy within 5 calendar days. These include repairs that are necessary to prevent faults affecting the health of occupants.
General repairs - We will respond to you within 2 business days and remedy within 25 working days, unless it is of nuisance to you. In some cases where there is no nuisance, we may remedy within a 6-month period. These include repairs to restore the working order of fixtures and fittings that are not an immediate threat to health and safety.